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NetPro Ships SelfServiceADminSolution Slashes Helpdesk Administration Costs and Drives User Productivity by Enabling Self-Service Password Administration PHOENIX, AZ — (MARKET WIRE) — November 28, 2006 — NetPro Computing, Inc., a leading provider ofdistributed services management

software, today announced SelfServiceADmin,the latest addition to its NetPro Active Directory Administration Suite.SelfServiceADmin dramatically reduces helpdesk calls, drives userproductivity, and cuts costs by enabling secure self-service passwordadministration at the end user level.

“When help desk administrators spend as much as 30% of their time answeringcalls related to password reset issues, there’s a real problem. And that’swhat research shows,” says Brad Hibbert, VP of Strategy for NetPro. “Wetackle the problem head on with a low-cost, web-based solution that enablesend users to reset their own passwords and unlock their accounts withoutcalling the help desk and without impacting the overall security of theenvironment.”

SelfServiceADmin dramatically reduces help desk calls and costs and boostsuser productivity by enabling end users to reset their own passwords andunlock their accounts while maintaining corporate data security standards.SelfServiceADmin integrates auditing and activity tracking and providesimmediate notification of password reset results, allowing administratorsto keep a close eye on the security and compliance of their networks whilefreeing their IT staff to take on more critical tasks.

Key SelfServiceADmin features:

-- Enables flexible challenge/response policies for domains and users-- Offers flexible domain and user profiles-- Integrates auditing and activity tracking-- Provides immediate notification for successful/unsuccessful events-- Delivers capabilities through powerful web-based interface "Customers are looking for products to help them drive efficiencies intheir IT environments, and help desk administration is an area that needsadded focus due to the high costs of lost productivity," said Tejas Dixit,Group Manager - Partner Ecosystem, of Microsoft Corporation. "We arepleased that NetPro continues to build value into its Active Directorysolution set by addressing customers' requirements in this area."
Available today, SelfServiceADmin may be purchased as a single solution oras part of NetPro’s Active Directory Administration Suite. The ActiveDirectory Administration Suite combines the power of NetPro’sSelfServiceADmin, RestoreADmin, GPOADmin, ReportADmin, and LogADmin toolsto bolster the functionality of native Active Directory by enablingstate-based reporting, log consolidation and self-service passwordadministration in an integrated, cost-effective solution set.
About NetPro
NetPro sets the Gold Standard for distributed infrastructure management.We build decades of experience into every enterprise solution, ensuringthat our customers can manage the security, compliance and health of theirWindows, DNS, MIIS, and Exchange environments with total, unparalleledconfidence. Our solutions enable organizations to improve security andpolicy compliance, increase access availability, prevent costlydisruptions, and enhance management efficiencies. NetPro counts the U.S.Army, Volvo, and Coors Brewing among its many customers.
Editors Note: NetPro names used in this document are trademarks, which maybe registered in one or more jurisdictions, of NetPro. Microsoft is aregistered trademark, and Active Directory is a trademark of MicrosoftCorp. in the United States and other countries.

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